No business owner likes to see customer complaints, but a new email scam could be even more damaging than an unsatisfied client, according to a new warning from the Federal Trade Commission.
The FTC is warning businesses about emails sent with the subject line "Pending consumer complaint." The email looks like it's from the FTC and informs recipients that a complaint against them has been filed with the government. However, it likely contains malware, the agency said.
The emails ask recipients to click on a link or attachment for more information, or to contact the FTC.
"These emails pull out all the stops to look official: They have an FTC seal, references to the "Consumer Credit Protection Act (CCPA)" and a "formal investigation," and what look like real FTC links," Amy Hebert, a consumer education specialist for the FTC, wrote on the agency's blog. "The truth is that they're fakes." Read more...
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FTC 'Consumer Complaint' Emails Are Actually Scams
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