These days, customer service is ruled by the customer rather than companies; it is the customer who relentlessly determines how he wants to be helped, not the other way around. It’s subsequently extremely important to provide customer service at the right touch point, whether it be on Facebook or on your website. Customers need to … Continue Reading
The Future of Social Customer Service: Seamless Customer Experience by Sofie De Beule -Maximize Social Business
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The Future of Social Customer Service: Seamless Customer Experience
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