Friday, March 14, 2014

Why Social Media and Customer Experience Are Intertwined in a Lovers Embrace

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beckycarroll Why Social Media and Customer Experience Are Intertwined in a Lovers Embrace

Becky Carroll, PwC
@bcarroll7


Becky Carroll, Director of Social Media Strategy at PwC Consulting, joins the Social Pros Podcast this week to discuss the impact of trust (or lack of trust) on consumer behavior, how social can improve a customer’s experience of a brand, and social media’s newest maturity level.


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Why Social Media and Customer Experience Are Intertwined in a Lovers Embrace

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