How can you get into the mind of your customers? MindTouch, the company that’s trying to redefine the help center, has released two updates for better understanding of customers.
The company, founded by two ex-members of Microsoft’s Advanced Systems Research Team, describes the occasion when customers reach out for help – when they obviously want to use your product, but just don’t know how – as an opportunity.
Crying for Help? MindTouch is Listening
No comments:
Post a Comment